Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in Twilio

Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents

Resolved Minor
January 20, 2026 - Started 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Dialogflow

Need to monitor Twilio outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/21/2026 05:58PM

The issue causing customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX to experience generic failure responses from the data store has been resolved and all services are now operating normally.

MONITORING 2 months ago - at 01/21/2026 05:34PM

Dialogflow CX data store functionality for integrations is now operating normally. Mitigation was applied and data store functionality should be functioning as intended. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/21/2026 01:48PM

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/21/2026 05:48AM

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/21/2026 01:51AM

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/21/2026 12:05AM

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/20/2026 11:09PM

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/20/2026 11:08PM

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/20/2026 11:03PM

Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook