Outage in Twilio

SMS Delivery Delays to NTT Docomo in Japan

Resolved Minor

January 24, 2026 - Started about 19 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays to NTT Docomo in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 01/25/2026 05:32AM

We are no longer experiencing SMS delivery delays to NTT Docomo in Japan. This incident has been resolved.

MONITORING about 15 hours ago - at 01/25/2026 03:42AM

We are observing recovery in SMS Delivery Delays to NTT Docomo in Japan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 01/25/2026 02:00AM

We continue experiencing SMS delivery delays to NTT Docomo in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 01/25/2026 12:10AM

We are experiencing SMS delivery delays to NTT Docomo in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 01/24/2026 11:09PM

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