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Outage in Twilio

SMS Delivery Delays to Claro in Colombia

Resolved Minor
January 24, 2026 - Started about 14 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Delays to Claro in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 01/25/2026 11:45AM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Columbia. This incident has been resolved.

MONITORING about 8 hours ago - at 01/25/2026 10:54AM

We are observing recovery in SMS Delivery Delays to Claro in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 9 hours ago - at 01/25/2026 09:04AM

We are observing recovery in SMS Delivery Delays to Claro in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 11 hours ago - at 01/25/2026 07:05AM

We are observing recovery in SMS Delivery Delays to Claro in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 01/25/2026 05:45AM

We are still experiencing SMS Delivery Delays to Claro in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/25/2026 04:50AM

We are experiencing SMS Delivery Delays to Claro in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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