Outage in Twilio

SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

Resolved Minor

January 26, 2026 - Started 2 months ago - Lasted 2 days
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 01/28/2026 07:10AM

We apologise for any confusion. We’ve determined that this incident was reported in error, and no impact was observed.

INVESTIGATING 2 months ago - at 01/28/2026 12:31AM

We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/27/2026 08:31AM

We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/27/2026 12:32AM

We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/26/2026 04:31PM

We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

INVESTIGATING 2 months ago - at 01/26/2026 12:33PM

We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/26/2026 10:30AM

We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/26/2026 09:38AM

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