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Outage in Twilio

Emergency Number Provisioning Failing Intermittently Due to Configuration Lookup Returning No Results

Minor
January 28, 2026 - Started about 15 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with emergency number provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
INVESTIGATING about 8 hours ago - at 01/29/2026 12:57AM

We continue investigating an intermittent issue:when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 01/28/2026 08:59PM

We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/28/2026 06:59PM

We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 01/28/2026 06:01PM

Intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 01/28/2026 05:50PM

Our monitoring systems have detected a potential issue with emergency number provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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