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Outage in Twilio

Customers Unable to Proceed Past Address Page in Upgrade Flow

Resolved Minor
January 30, 2026 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing an issue where customers are experiencing failures when entering their business address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Console

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/30/2026 02:47PM

The issue preventing customers from proceeding past the address page in the upgrade flow has been resolved, and the console is now operating normally.

MONITORING 2 months ago - at 01/30/2026 02:34PM

Customers who were previously unable to proceed past the address page in the upgrade flow are now able to do so. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/30/2026 02:30PM

We are still experiencing an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/30/2026 12:41PM

We continue to experience an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 01/30/2026 11:41AM

We are experiencing an issue where customers are experiencing failures when entering their business address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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