Outage in Twilio

SMS Delivery Delays to Multiple Networks From a Subset of Alphanumeric Sender ID in France

Resolved Minor

February 02, 2026 - Started about 14 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 02/02/2026 09:13PM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. This incident has been resolved.

MONITORING about 12 hours ago - at 02/02/2026 07:34PM

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 02/02/2026 06:38PM

We continue experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 02/02/2026 05:38PM

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