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Outage in Twilio

SMS Delivery Delays and Failures to Multiple Networks in the US via Subset of Short Codes

Resolved Minor
February 04, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/04/2026 01:39PM

We are no longer experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. This incident has been resolved.

MONITORING about 2 months ago - at 02/04/2026 11:42AM

We are observing recovery in SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/04/2026 10:50AM

We are experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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