Outage in Twilio

Virtual Agent Failures

Resolved Minor

February 05, 2026 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue Virtual Agent Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Dialogflow

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Latest Updates ( sorted recent to last )

RESOLVED about 16 hours ago - at 02/05/2026 02:39AM

Our engineers have monitored the fix and confirmed the issue with Virtual Agent in US East has been resolved. All services are now operating normally at this time.

MONITORING about 17 hours ago - at 02/05/2026 02:02AM

Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 17 hours ago - at 02/05/2026 02:02AM

Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 02/05/2026 01:26AM

Our monitoring systems have detected a potential issue Virtual Agent Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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