Outage in Twilio

SMS Delivery Delays to Tim network for a subset of long codes in Brazil

Resolved Minor

February 05, 2026 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/06/2026 03:22AM

We are no longer experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. This incident has been resolved.

MONITORING about 2 months ago - at 02/06/2026 01:12AM

We are observing recovery in SMS delivery delays to Tim network for a subset of long codes in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/05/2026 11:40PM

We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/05/2026 10:50PM

We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/05/2026 10:46PM

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