Twilio's monitoring systems detected an issue with the Flex agent page that caused delays or errors when fetching Interaction Participants, affecting the Programmable Chat component. The impact was limited to a small set of customers who were contacted individually. The issue was fully investigated and resolved after 1.2 hours with all systems returning to normal operation.
We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Our monitoring systems have detected a potential issue with Flex agent page. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with