Outage in Twilio
On Call Engineers are Investigating a potential issue with Flex agent page
Resolved MinorIncident Report
Summary AI Generated
Twilio's monitoring systems detected an issue with the Flex agent page that caused delays or errors when fetching Interaction Participants, affecting the Programmable Chat component. The impact was limited to a small set of customers who were contacted individually. The issue was fully investigated and resolved after 1.2 hours with all systems returning to normal operation.
Our monitoring systems have detected a potential issue with Flex agent page. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio PROGRAMMABLE CHATTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/09/2026 08:19PM
We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
INVESTIGATING
about 2 months ago - at 03/09/2026 07:08PM
Our monitoring systems have detected a potential issue with Flex agent page. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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