Outage in Twilio
Recharge Triggers Were Fired for Inactive Accounts
Minor
March 18, 2026 - Started about 5 hours ago
Official incident page
Official incident page
Incident Report
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 3 hours ago - at 03/18/2026 04:58PM
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 03/18/2026 02:57PM
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.
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