Outage in Twilio

SMS deliver delays from Twilio to MTN network subscribers in Cameroon

Resolved Minor

March 18, 2026 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to MTN network subscribers in Cameroon, affecting customers sending messages to that specific carrier network. The issue impacted Twilio's SMS service for 1.6 hours while the team investigated and identified the root cause. The delivery delays were fully resolved and service returned to normal.

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide anotheras soon as more information becomes available.

Components affected

Twilio SMS

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 03/18/2026 08:53PM

We are no longer observing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. The issue has been resolved.

IDENTIFIED about 2 hours ago - at 03/18/2026 07:40PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 03/18/2026 07:28PM

We are experiencing SMS deliver delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide anotheras soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 03/18/2026 07:23PM

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