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Outage in Twilio

SMS Delivery Delays To Multiple Networks In Multiple Countries Via Subset of Twilio Numbers

Resolved Minor
March 18, 2026 - Started about 7 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays affecting a subset of phone numbers when sending messages to multiple networks across multiple countries for 6.7 hours. The issue caused delayed message delivery for customers using the affected Twilio numbers. The incident was resolved after the team observed recovery in SMS delivery and confirmed normal operations were restored.

Twilio customers may be experiencing SMS delivery delays to multiple networks in multiple countries via a subset of Twilio numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 19 minutes ago - at 03/18/2026 08:07PM

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in multiple countries is operating normally.

MONITORING about 2 hours ago - at 03/18/2026 06:56PM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are continuing to monitor service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 4 hours ago - at 03/18/2026 04:56PM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 03/18/2026 04:55PM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 03/18/2026 02:27PM

We are still experiencing SMS delivery delays to multiple networks in multiple countries via a subset of Twilio numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 03/18/2026 01:27PM

Twilio customers may be experiencing SMS delivery delays to multiple networks in multiple countries via a subset of Twilio numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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