Outage in Twilio
Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and Multiple Networks in Australia and New Zealand
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call audio quality degradation affecting a subset of their Australia and New Zealand phone numbers when connecting to multiple network subscribers in those regions. The issue impacted customers making voice calls through affected Twilio phone numbers, resulting in poor audio quality during conversations. After 13.1 hours of investigation and monitoring, the service was fully restored and voice calls returned to normal operation.
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 03/24/2026 04:29AM
The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and affected network subscribers in Australia and New Zealand are operating normally.
MONITORING
12 days ago - at 03/24/2026 02:20AM
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
12 days ago - at 03/24/2026 12:38AM
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 03/23/2026 08:54PM
Twilio customers may be continuing to experience voice call audio quality degradation between network subscribers in Australia and New Zealand and a subset of Twilio Australia and New Zealand phone numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 03/23/2026 07:54PM
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 03/23/2026 05:59PM
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 03/23/2026 04:16PM
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 03/23/2026 03:26PM
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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