Outage in Twilio
Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call failures lasting 10.8 hours where calls from Twilio phone numbers to Claro network subscribers in Puerto Rico were failing. The issue affected Twilio's Voice service in the Latin America region. The problem was identified and resolved, with service returning to normal functionality.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 03/25/2026 03:45AM
The issue affecting voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico has been resolved, and the service is functioning normally at this time.
MONITORING
11 days ago - at 03/25/2026 01:47AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
11 days ago - at 03/24/2026 11:36PM
Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
11 days ago - at 03/24/2026 07:40PM
Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
11 days ago - at 03/24/2026 05:50PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
11 days ago - at 03/24/2026 04:59PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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