Outage in Twilio
Flex Insights – Playback Failing for External Recordings
Resolved MinorIncident Report
Summary AI Generated
Twilio's Flex Insights experienced a playback failure issue specifically affecting external recordings for 49 minutes. Engineers identified the problem and deployed a fix to restore normal functionality. The service returned to normal operation and was being monitored for stability.
Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex InsightsNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 03/30/2026 02:36PM
Issue with Flex Insights - Playback failing for external recordings has been resolved and Flex is operating normally at this time.
MONITORING
about 9 hours ago - at 03/30/2026 02:04PM
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
about 9 hours ago - at 03/30/2026 01:47PM
Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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