Outage in Twilio

SMS Delivery Failures from Multiple Networks to a Subset of Twilio France Phone Numbers

Resolved Minor

April 09, 2026 - Started about 4 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures affecting a subset of France phone numbers, where messages from network subscribers could not reach these Twilio numbers. The issue impacted SMS services in the Europe region for 3.6 hours. Twilio's team identified the root cause and implemented a fix, with service recovery observed and monitored until full resolution.

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED 44 minutes ago - at 04/09/2026 04:26PM

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 3 hours ago - at 04/09/2026 02:24PM

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 4 hours ago - at 04/09/2026 01:36PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 04/09/2026 12:51PM

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