Outage in Twilio
Voice Call Failures Between a Subset of Twilio Colombia Phone Numbers and Multiple Networks in Colombia
Minor
April 09, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
MONITORING
about 2 hours ago - at 04/09/2026 05:10PM
We have observed a recovery in voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 04/09/2026 04:07PM
Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 04/09/2026 03:35PM
Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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