Outage in Twilio

SMS Delivery Delays from Twilio to Shelcomm United States

Resolved Minor

April 13, 2026 - Started about 9 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Shelcomm network subscribers in the United States for 4.1 hours. The issue affected customers sending SMS messages through Twilio's service to recipients on the Shelcomm network. Twilio's team identified the root cause, implemented a fix, and confirmed full service restoration after monitoring the recovery.

Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Other

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Latest Updates ( sorted recent to last )

RESOLVED about 5 hours ago - at 04/13/2026 08:54AM

The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.

MONITORING about 7 hours ago - at 04/13/2026 06:48AM

We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 8 hours ago - at 04/13/2026 05:54AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 8 hours ago - at 04/13/2026 05:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 9 hours ago - at 04/13/2026 04:54AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 04/13/2026 04:47AM

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