Outage in Twilio
Delays in Whatsapp Template Approvals
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced delays in WhatsApp template approvals affecting the Content API for 4.5 hours on April 24, 2026. The issue caused new WhatsApp templates to be processed slower than normal during the incident period. Engineers successfully resolved the problem and restored normal template delivery functionality.
Our monitoring systems have detected a potential issue with Whatsapp Content Templates. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Content APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 04/25/2026 04:31AM
The issue affecting WhatsApp Content Templates has been successfully resolved. Our monitoring systems confirm that all services are back to normal, and template delivery is functioning as expected. This incident has now been resolved.
INVESTIGATING
1 day ago - at 04/25/2026 12:19AM
We are currently investigating an issue causing delays in the approval of new WhatsApp templates. Our engineers have been alerted and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available
INVESTIGATING
1 day ago - at 04/25/2026 12:04AM
Our monitoring systems have detected a potential issue with Whatsapp Content Templates. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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