Outage in Twilio
Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call audio quality degradation affecting calls from a subset of US phone numbers to US network subscribers for 2.8 hours. The issue impacted Twilio's Voice service in North America, causing poor audio quality during calls. Twilio's team identified the root cause and implemented a fix, with service recovery observed and monitoring continuing to ensure stability.
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 12 hours ago - at 05/15/2026 03:36AM
We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 05/15/2026 03:25AM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 13 hours ago - at 05/15/2026 03:01AM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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