Outage in Twilio
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States
Resolved MinorIncident Report
Summary AI Generated
A subset of Twilio Short Codes experienced SMS delivery delays to Verizon network subscribers in the United States, lasting approximately 3.2 hours. The issue affected both message delivery and delivery receipts for impacted short codes. Twilio identified the cause, implemented a fix, and confirmed full resolution after a monitoring period.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 10/16/2026 08:07PM
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States are operating normally.
MONITORING
about 16 hours ago - at 10/16/2026 06:41PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 17 hours ago - at 10/16/2026 05:59PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 18 hours ago - at 10/16/2026 04:57PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 18 hours ago - at 10/16/2026 04:56PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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