Outage in Twilio
SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays from a subset of its Short Codes to Brisanet network subscribers in Brazil, affecting the Latin America SMS region for approximately 19.5 hours. The team identified the cause during the incident and worked toward resolution. Service recovered and was confirmed fully resolved on October 17, 2026.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 10/17/2026 10:14AM
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.
MONITORING
about 6 hours ago - at 10/17/2026 05:08AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 10/16/2026 09:45PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 17 hours ago - at 10/16/2026 05:45PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 19 hours ago - at 10/16/2026 03:44PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 20 hours ago - at 10/16/2026 02:44PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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