Outage in Twilio
Multiple Api Endpoints Experiencing Timeouts
Resolved MinorIncident Report
Summary AI Generated
Twilio's Video API experienced timeout issues affecting Group Rooms, Go Rooms, Peer-to-Peer Rooms, and Compositions for 1.5 hours. Customers encountered connection timeouts when attempting to use these video services. Engineers identified the root cause and deployed a fix, with recovery observed for 45 minutes before full resolution.
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Group Rooms Twilio Go Rooms Twilio Peer-to-Peer Rooms Twilio CompositionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/26/2026 03:43PM
Our engineers have identified the issue high where customer might experience timeouts when connecting to subset of Twilio API and are working to deploy a fix. We’ve been observing recovery for 45 minutes.
IDENTIFIED
about 3 hours ago - at 05/26/2026 02:32PM
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 05/26/2026 02:27PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 4 hours ago - at 05/26/2026 02:18PM
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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