Outage in Twilio

SMS Delivery Delays and Failures Between Twilio and Multiple Networks in France

Resolved Minor

May 28, 2026 - Started about 20 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures and delays between their short codes/numbers and multiple mobile networks in France, affecting customers' ability to send SMS messages in that region. The incident lasted 7.3 hours and impacted Twilio's SMS service across European operations. The service was restored to normal operation after the team observed recovery in SMS delivery and confirmed stable service.

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 05/29/2026 06:08AM

The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.

MONITORING about 16 hours ago - at 05/29/2026 02:48AM

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 18 hours ago - at 05/29/2026 12:47AM

We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 05/28/2026 11:56PM

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 05/28/2026 10:54PM

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