Outage in Twilio
Empty Catalog Index within Segment Documents
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced an issue where customers were unable to see Catalog entries on the index page within Segment documentation. The problem affected the Documentation component and prevented users from accessing catalog information through the documentation interface. The issue was resolved after 2 hours of investigation and monitoring by the engineering team.
We are observing an issue where customers are unable to see Catalog entries on index page within Segment documents. We are currently working with our Engineering Team to resolve the issue as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio DocumentationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 06/05/2026 06:31PM
We are no longer experiencing issues where customers are unable to see Catalog entries on index page within Segment documents. This incident has been resolved.
MONITORING
about 16 hours ago - at 06/05/2026 06:01PM
We are observing successful recovery where customers are unable to see Catalog entries on index page within Segment documents. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 06/05/2026 05:30PM
We are continuing to see an issue where customers are unable to see Catalog entries on index page within Segment documents. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 06/05/2026 04:32PM
We are observing an issue where customers are unable to see Catalog entries on index page within Segment documents. We are currently working with our Engineering Team to resolve the issue as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
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