Outage in Twilio
User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines
Resolved MinorIncident Report
Summary AI Generated
Twilio's Verify Silent Network Auth (SNA) experienced missing redirects for PLDT Smart in the Philippines, preventing proper user authentication flows for affected customers. The issue lasted approximately 5 hours, with the root cause identified early in the incident while engineers worked on a fix. The incident was fully resolved and SNA returned to normal operation.
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/20/2026 07:07AM
The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.
IDENTIFIED
1 day ago - at 06/20/2026 05:23AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 06/20/2026 03:17AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 06/20/2026 02:13AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 06/20/2026 02:07AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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