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Outage in Twilio

Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint

Resolved Minor
July 07, 2026 - Started 11 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

The Zipwhip Toll-Free Verification Portal API v2 endpoint returned 403 errors on GET calls used to retrieve specific toll-free number information, affecting Zipwhip customers for approximately 2.1 hours. The v1 endpoint remained unaffected throughout the incident. The issue was resolved and confirmed stable after a monitoring period.

Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 07/08/2026 02:50AM

We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. This incident has been resolved.

MONITORING 11 days ago - at 07/08/2026 02:32AM

We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 07/08/2026 01:58AM

We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 07/08/2026 01:03AM

We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 07/08/2026 12:48AM

Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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