Outage in Twilio

SMS Delivery Failures from a Subset of Twilio Short Codes to Altan Redes Mexico

Minor

July 20, 2026 - Started 1 day ago
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

MONITORING about 1 hour ago - at 07/21/2026 05:02AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

MONITORING about 9 hours ago - at 07/20/2026 08:58PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

MONITORING about 13 hours ago - at 07/20/2026 04:57PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 07/20/2026 02:54PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 07/20/2026 11:37AM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 07/20/2026 07:37AM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/20/2026 05:36AM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/20/2026 04:35AM

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