Outage in Twilio
Flex Ai Create Notes Are Failing Due to High Private Ai Latencies
Resolved MinorIncident Report
Summary AI Generated
Twilio's Flex AI "Create Notes" feature experienced failures for approximately 32 minutes due to high Private AI latencies affecting the Flex Application Platform. Engineers investigated and deployed a fix, restoring normal operation. The incident was fully resolved after a monitoring period confirmed system stability.
Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Application PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 07/20/2026 03:50PM
Flex Ai create notes has been resolved and is operating normally at this time.
MONITORING
about 15 hours ago - at 07/20/2026 03:29PM
Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 15 hours ago - at 07/20/2026 03:22PM
Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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