Outage in Twilio
SMS Delivery Delays from Twilio to Algar Telecom Brazil
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and delayed delivery receipts affecting messages sent to Algar Telecom network subscribers in Brazil, lasting approximately 23 hours. While some messages were still delivered successfully, delivery receipt confirmations were significantly delayed throughout the incident. Twilio identified the root cause and resolved the issue, with recovery observed and service stability being monitored.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 11 hours ago - at 07/20/2026 06:59AM
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 17 hours ago - at 07/20/2026 01:27AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
IDENTIFIED
about 17 hours ago - at 07/20/2026 12:48AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 22 hours ago - at 07/19/2026 08:43PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 24 hours ago - at 07/19/2026 06:42PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/19/2026 05:35PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/19/2026 05:15PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/19/2026 01:11PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/19/2026 11:06AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/19/2026 10:05AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 07/19/2026 09:56AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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