Outage in Twilio
User Authentication Identity SNA Missing Redirects for Three in United Kingdom
Resolved MinorIncident Report
Summary AI Generated
Twilio's Verify Silent Network Auth (SNA) experienced missing redirects for the Three carrier network in the United Kingdom, lasting approximately 2.3 hours. The issue was identified and investigated by Twilio's team, with a recovery observed before full resolution was confirmed. The incident has been fully resolved, with the service returning to normal operation.
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 07/22/2026 02:16PM
The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
MONITORING
about 12 hours ago - at 07/22/2026 02:11PM
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 07/22/2026 02:10PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
MONITORING
about 13 hours ago - at 07/22/2026 12:46PM
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 14 hours ago - at 07/22/2026 12:25PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 07/22/2026 12:00PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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