Outage in Twilio
User Authentication Identity Gateway API Failure Increase for Bell in Canada
Resolved MinorIncident Report
Summary AI Generated
Twilio's Verify Silent Network Auth experienced elevated API failure rates with the Bell carrier gateway in Canada, lasting approximately 6.7 hours. The issue was identified and worked to resolution, with recovery observed before full stabilization and confirmation that service returned to normal operation.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 08/13/2026 05:36AM
The incident has been resolved and User Authentication Identity Gateway API failure increase for Bell in Canada is operating normally.
MONITORING
about 7 hours ago - at 08/13/2026 05:01AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 10 hours ago - at 08/13/2026 02:55AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 10 hours ago - at 08/13/2026 02:13AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 08/13/2026 12:07AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 08/12/2026 11:06PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 08/12/2026 10:55PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
Voice Call Post Dial Delay and Failures from a Subset of Twilio Mobile Numbers to United States - about 7 hours ago
SMS Delivery Delays From a Subset of Twilio Short Codes and Toll-Free Numbers to Verizon United States - about 8 hours ago
Phone Number Configuration Failures - about 20 hours ago
Voice Caller ID Verification Failures - about 20 hours ago
Voice Call Failures from a Subset of Twilio Phone Numbers to Peru - about 22 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
