Outage in Twilio
Caller ID Name Failures
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 2.5-hour outage affecting Caller ID Name (CNAM) lookups for Trunking Originating calls in the us2 region, with users also reporting increased post-dial delay (PDD). The issue was identified and escalated to the engineering team for resolution. Service was restored to normal operation and confirmed resolved after a short monitoring period.
We are experiencing an issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region. Customers may also experienced increased post dial delay (PDD). Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio OriginationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 08/19/2026 07:41PM
The issue has been resolved and Caller ID Name (CNAM) information look up for Trunking Originating calls in the us2 region is operating normally at this time.
MONITORING
about 19 hours ago - at 08/19/2026 07:11PM
Caller ID Name (CNAM) information look up for Trunking Originating calls in the us2 region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
about 20 hours ago - at 08/19/2026 06:55PM
The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 20 hours ago - at 08/19/2026 06:06PM
The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 21 hours ago - at 08/19/2026 05:09PM
We are experiencing an issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region. Customers may also experienced increased post dial delay (PDD). Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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