Outage in Twilio
MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 6.7-hour incident where MMS messages sent from a subset of Long Code numbers faced delivery delays to subscribers across multiple US carrier networks. The cause was identified and addressed, with recovery observed before full resolution was confirmed. Service returned to normal operation by the end of the incident.
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 08/20/2026 03:13AM
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in the United States is operating normally.
MONITORING
about 13 hours ago - at 08/20/2026 01:10AM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 15 hours ago - at 08/19/2026 11:09PM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 17 hours ago - at 08/19/2026 09:48PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 18 hours ago - at 08/19/2026 08:46PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 18 hours ago - at 08/19/2026 08:34PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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