Outage in Twilio
Flex Orchestration Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Twilio's Flex Orchestration Services experienced elevated 5xx server errors for approximately 52 minutes, causing intermittent errors and dropped voice calls for Flex Programmable Voice users. Engineers investigated and resolved the issue, with errors fully subsiding by the end of the incident. Services returned to normal operation and the incident was closed.
We are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. Our engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.
Components affected
Twilio Flex Programmable VoiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 08/24/2026 06:21AM
Flex Orchestration Services have returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.
MONITORING
about 14 hours ago - at 08/24/2026 05:56AM
5xx errors have subsided, and Flex Orchestration Services have returned to normal operation. Our engineering team is continuing to monitor system stability closely, and we will provide a final update in 30 minutes.
INVESTIGATING
about 14 hours ago - at 08/24/2026 05:30AM
We are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. Our engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.
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