Outage in Twilio
RCS and WhatsApp Business API Send Errors
Resolved MinorIncident Report
Summary AI Generated
Between 11:10–11:15 AM PDT on August 24, 2026, Twilio's RCS and WhatsApp Business API experienced a 5-minute outage causing elevated HTTP 500 errors and failed outbound messages. The issue was investigated and fully resolved by 11:48 AM PDT, with all affected services returning to normal operation.
We are investigating an issue with outbound messaging for RCS and WhatsApp. Users may experience elevated HTTP 500 status codes and errors sending outbound messages. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio RCS MessagingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 08/24/2026 06:48PM
We have investigated and resolved an issue with Messaging. From 11:10AM PDT to 11:15AM PDT on Monday, 8/24/26, customers may have experienced errors sending outbound WhatsApp and RCS messages. The issue has been resolved and all impacted services are operating normally.
INVESTIGATING
about 1 hour ago - at 08/24/2026 06:37PM
We are investigating an issue with outbound messaging for RCS and WhatsApp. Users may experience elevated HTTP 500 status codes and errors sending outbound messages. We will provide another update in 1 hour or as soon as more information becomes available.
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