Outage in Twilio
Upgraded Accounts Retaining Trial Status Restrictions
Resolved MinorIncident Report
Summary AI Generated
Recently upgraded Twilio accounts incorrectly retained trial status restrictions and experienced related API errors, affecting the Console for approximately 1.3 hours. After investigation, Twilio confirmed that trial restrictions were actually functioning correctly for the affected accounts. The incident was resolved without requiring any changes.
We are currently investigating an issue where recently upgraded accounts are continuing to experience trial restrictions and related API errors. Our engineering team is actively working on a resolution, and we will provide an update on the status within the next 1 hour. We apologize for the inconvenience and appreciate your patience.
Components affected
Twilio ConsoleTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 08/24/2026 10:48AM
This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.
IDENTIFIED
about 9 hours ago - at 08/24/2026 10:30AM
We are continuing to investigate the issue where recently upgraded accounts experience trial restrictions and related API errors. Our engineering team is actively working toward a resolution. We apologize for the ongoing inconvenience and will provide our next update within 2 hours.
INVESTIGATING
about 10 hours ago - at 08/24/2026 09:30AM
We are currently investigating an issue where recently upgraded accounts are continuing to experience trial restrictions and related API errors. Our engineering team is actively working on a resolution, and we will provide an update on the status within the next 1 hour. We apologize for the inconvenience and appreciate your patience.
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