Outage in Twilio

SMS Delivery Delays from Twilio to MTN Congo

Resolved Minor

September 07, 2026 - Started about 13 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays affecting messages sent to MTN network subscribers in Congo, lasting approximately 6.8 hours. The issue impacted SMS delivery across the Middle East & Africa region before a recovery was observed and monitored for stability. The incident was fully resolved once delivery metrics recovered and remained stable.

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 09/07/2026 01:18PM

This Incident has been resolved as observed metrics recovered and stable for SMS delivery from Twilio to MTN network subscribers in Congo

MONITORING about 8 hours ago - at 09/07/2026 11:43AM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 10 hours ago - at 09/07/2026 09:37AM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 09/07/2026 09:36AM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 09/07/2026 07:36AM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 09/07/2026 06:35AM

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