Outage in Twilio

One-Way Audio on Voice Calls from Network Subscribers to and from a Subset of Twilio UK Numbers

Resolved Minor

October 16, 2026 - Started 1 day ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a brief 6-minute incident where voice calls from Gamma network subscribers in the UK to Twilio UK phone numbers suffered silent or one-way audio. The issue affected Twilio's Voice services in Europe. The incident was identified and resolved within 6 minutes.

Twilio customers may be experiencing voice call silent and one-way audio from Gamma network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Voice, Europe

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 10/16/2026 03:58PM

The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.

MONITORING 1 day ago - at 10/16/2026 01:55PM

We have observed a recovery in voice calls from network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/16/2026 10:38AM

Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/16/2026 09:53AM

Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/16/2026 09:37AM

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