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Outage in Twilio

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil

Resolved Minor
October 16, 2026 - Started 1 day ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 25-hour minor incident where voice calls from a subset of Twilio phone numbers to Brazilian network subscribers suffered post-dial delays. The issue affected Twilio's Voice services in Latin America, with the root cause identified and addressed by the engineering team. Service recovered and was confirmed fully resolved on October 17, 2026.

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 10/17/2026 03:14PM

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.

MONITORING about 15 hours ago - at 10/17/2026 12:14PM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

MONITORING about 19 hours ago - at 10/17/2026 08:13AM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 21 hours ago - at 10/17/2026 06:10AM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 10/16/2026 10:05PM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 10/16/2026 06:00PM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 10/16/2026 03:59PM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 10/16/2026 02:59PM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 10/16/2026 01:55PM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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