Outage in Twilio
Flex Agent Copilot Note Generation Issues
Resolved MinorIncident Report
Summary AI Generated
Twilio's Flex Agent Copilot experienced a failure in auto-generating notes for a subset of customers, lasting approximately 1.6 hours while all other Flex features remained operational. Twilio's engineering team investigated and fully resolved the issue, confirming no ongoing customer impact.
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
Components affected
Twilio Flex Agent CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/29/2026 05:20AM
This incident has been consolidated into https://manage.statuspage.io/pages/gpkpyklzq55q/incidents/pq17rz6sfhj3.
The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete post-incident review (PIR) and event timeline, refer to the status page link: https://manage.statuspage.io/pages/gpkpyklzq55q/incidents/pq17rz6sfhj3
INVESTIGATING
1 day ago - at 10/29/2026 03:50AM
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.
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