Outage in Twilio
SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 3.6-hour incident where SMS delivery receipt delays affected network subscribers across multiple countries in Africa and Asia, initially identified as impacting India before expanding in scope. Messages may have been delivered successfully, but delivery receipts were delayed for customers using affected Twilio phone numbers. The team identified the cause, implemented a fix, and confirmed full resolution after a monitoring period.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 10/29/2026 10:18PM
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally.
MONITORING
about 12 hours ago - at 10/29/2026 08:17PM
We have observed a recovery in SMS delivery receipts from Twilio to Multiple Countries Across Africa and Asia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 10/29/2026 07:14PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries across Africa and Asia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 10/29/2026 06:47PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 10/29/2026 06:47PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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