Outage in Twilio
Gateway API (Lookup API) Failure Increase on Verizon in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio's Lookup API experienced elevated failure rates for Verizon transactions in the United States, affecting the Lookup SIM Swap and Legacy Identity Match and Attributes components for approximately 4 hours. The root cause was identified and addressed, with recovery observed before full resolution was confirmed. Service returned to normal operation as of October 29, 2026.
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 10/29/2026 10:32AM
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
MONITORING
about 22 hours ago - at 10/29/2026 09:36AM
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 23 hours ago - at 10/29/2026 08:28AM
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 10/29/2026 07:40AM
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 10/29/2026 06:34AM
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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