Kaltura Service Disruption - Sunday, December 15th 11:45 AM Pacific

The Kaltura Enterprise Video platform was restored on Canvas at 00:30 PT, and Canvas Catalog at 07:23 PT.

We’re working with the vendor to better understand the root cause.

The Kaltura Enterprise Video platform has been restored on Canvas. It remains unavailable on Canvas Catalog as of 01:00 PT. Our team continues to work closely with the vendor to fully resolve the issue.

We anticipate no further updates overnight and will provide a new status update in the morning.

The Kaltura portal is still accessible at https://learning.media.ubc.ca/, allowing video owners to log in and manage their content directly. The owner of Kaltura videos can still access their videos directly by logging into https://learning.media.ubc.ca/.

We appreciate your patience and understanding as we work to address this matter.

We will provide our next update at 09:00 PT.

The Kaltura Enterprise Video platform remains unavailable through Canvas and Canvas Catalog. Our team continues to work closely with the vendor to resolve the issue.

We anticipate no further updates overnight and will provide a new status update in the morning.
The Kaltura portal is still accessible at https://learning.media.ubc.ca/, allowing video owners to log in and manage their content directly.
The owner of Kaltura videos can still access their videos directly by logging into https://learning.media.ubc.ca/.

We appreciate your patience and understanding as we work to address this matter.

We will provide our next update at 09:00 PT.

The Kaltura Enterprise Video platform is currently unavailable through Canvas and Canvas Catalog. We have identified that this outage only affects videos hosted on Canvas and Canvas Catalog and affects access to Kaltura videos, uploading and playback.

We are currently working with the vendor to resolve the issue.

The Kaltura portal remains accessible at: https://learning.media.ubc.ca/ The owner of Kaltura videos, can access their videos directly by logging into https://learning.media.ubc.ca/.

We will provide our next update by 12:00 a.m. PT.

The Kaltura Enterprise Video platform is currently unavailable through Canvas and Canvas Catalog. We have identified that this outage only affects videos hosted on Canvas and Canvas Catalog and affects access to Kaltura videos, uploading and playback.

We are currently working with the vendor to resolve the issue.

The Kaltura portal remains accessible at: https://learning.media.ubc.ca/ The owner of Kaltura videos, can access their videos directly by logging into https://learning.media.ubc.ca/.

We will provide our next update by 10:00 p.m. PT.

The Kaltura Enterprise Video platform is currently unavailable through Canvas and Canvas Catalog. We have identified that this outage only affects videos hosted on Canvas and Canvas Catalog and affects access to Kaltura videos, uploading and playback.

We are currently working with the vendor to resolve the issue.

The Kaltura portal remains accessible at: https://learning.media.ubc.ca/ The owner of Kaltura videos, can access their videos directly by logging into https://learning.media.ubc.ca/.

We will provide our next update by 8:00 p.m. PT.

The Kaltura Enterprise Video platform is currently unavailable through Canvas and Canvas Catalog. We have identified that this outage only affects videos hosted on Canvas and Canvas Catalog and affects access to Kaltura videos, uploading and playback.

We are currently working with the vendor to resolve the issue.

The Kaltura portal remains accessible at: https://learning.media.ubc.ca/ The owner of Kaltura videos, can access their videos directly by logging into https://learning.media.ubc.ca/.

We will provide our next update by 6:00 p.m. PT.

The Kaltura Enterprise Video platform is currently unavailable due to an unforeseen issue. We are working to resolve this issue as soon as possible. We have identified that this outage only affects videos hosted on Canvas and Canvas Catalog. On Canvas and Canvas Catalog, access to Kaltura videos, uploading and playback is currently unavailable or limited.

The Kaltura portal remains accessible at: https://learning.media.ubc.ca/
Access to Kaltura videos, uploading and playback is not affected on the Kaltura portal.

We will provide our next update by 4:00 PM Pacific.

The Kaltura Enterprise Video platform is currently unavailable due to an unforeseen issue. We are working with the vendor to resolve this issue as soon as possible. This outage affects all users of Kaltura videos. Access to videos, uploading and playback is currently unavailable or limited.
We will provide our next update at 2:00 PM Pacific.

The Kaltura Enterprise Video platform is currently unavailable due to an unforeseen issue. We are working with the vendor to resolve this issue as soon as possible. This outage affects all users of Kaltura videos. Access to videos, uploading and playback is currently unavailable or limited.
We will provide our next update at 2:00 PM Pacific.