Outage in UBC
Authentication Issues Impacting Select UBC Services, 13:00 PT, Sunday July 20, 2025
Minor
July 21, 2025 - Started 13 days ago
Official incident page
Official incident page
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Outage Details
As of 13:00 PT today users may have been experiencing authentication issues with the following services. UBC IT technicians are currently looking into the issue and working on restoring all services.
All CWL Account creation will be unavailable to:
Students, applicants, alumni
LLIS learners
Basic
Workers
Authentication to the following services will be unavailable:
Workday
Appian
Library (OpenAthens, Dryad, Meescan)
UBC Bookstore
LLIS Public/Staff portals
PrairieLearn (CPSC)
Faculty of Medicine (REAP)
Applicant Service Centre (ASC)
CWL Account Upgrader (CWLU)
DAF website
DeDupe website
PHUB-admin website
Science One
UNI CRM
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
UPass
UBC Elections
AMS Elections
Faculty of Medicine simIQ
Verify SP
Merging/Deduplication unavailable
Our next update will be at 16:00 PT.
Components affected
UBC -- Identity Verification UBC Workday UBC SecureLink Federation (slid) UBC Applicant & Student Federation (idb0) UBC Identity ProviderLatest Updates ( sorted recent to last )
MONITORING
11 days ago - at 07/22/2025 03:29PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 07/21/2025 01:03AM
UBC IT technicians have identified the issue and have restored all services; they will continue to monitor the services to ensure their stability.
INVESTIGATING
13 days ago - at 07/20/2025 11:52PM
UBC IT technicians are continuing to look into the issue and working on restoring all services.
Our next update will be at 18:00 PT.
INVESTIGATING
13 days ago - at 07/20/2025 10:57PM
UBC IT technicians are continuing to look into the issue and working on restoring all services.
Our next update will be at 17:00 PT.
INVESTIGATING
13 days ago - at 07/20/2025 10:21PM
As of 13:00 PT today users may have been experiencing authentication issues with the following services. UBC IT technicians are currently looking into the issue and working on restoring all services.
All CWL Account creation will be unavailable to:
Students, applicants, alumni
LLIS learners
Basic
Workers
Authentication to the following services will be unavailable:
Workday
Appian
Library (OpenAthens, Dryad, Meescan)
UBC Bookstore
LLIS Public/Staff portals
PrairieLearn (CPSC)
Faculty of Medicine (REAP)
Applicant Service Centre (ASC)
CWL Account Upgrader (CWLU)
DAF website
DeDupe website
PHUB-admin website
Science One
UNI CRM
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
UPass
UBC Elections
AMS Elections
Faculty of Medicine simIQ
Verify SP
Merging/Deduplication unavailable
Our next update will be at 16:00 PT.
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