Outage in UBC

Duo MFA Phone Verification Unavailable – February 13, 2025

Resolved Minor
February 13, 2025 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

There is currently an issue with the Duo cloud application, affecting UBC’s multi-factor authentication services. User may not be able to use phone call to pass the MFA prompt. SMS is intermittently unavailable. If you are relying on phone call as your primary MFA factor, please try using SMS instead. Other MFA methods such as Duo Push, Passcodes, and Hardware Tokens are functional. Self-service device management and Duo Admin are also unavailable.
Components affected
UBC Multi-factor Authentication (MFA)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/14/2025 02:09AM

This incident has been resolved.

MONITORING 4 months ago - at 02/14/2025 12:20AM

Duo has identified the issue and implemented a fix. Phone call and SMS are working with Duo MFA. UBC IT is continuing to monitor the situation.

IDENTIFIED 4 months ago - at 02/13/2025 08:30PM

The issue has been identified and are actively deploying a fix.

INVESTIGATING 4 months ago - at 02/13/2025 06:58PM

There is currently an issue with the Duo cloud application, affecting UBC’s multi-factor authentication services. User may not be able to use phone call to pass the MFA prompt. SMS is intermittently unavailable.

If you are relying on phone call as your primary MFA factor, please try using SMS instead. Other MFA methods such as Duo Push, Passcodes, and Hardware Tokens are functional.

Self-service device management and Duo Admin are also unavailable.

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