Outage in UBC

Intermittent Issues with ODMT

Resolved Major

January 07, 2026 - Started 3 months ago - Lasted about 1 month
Official incident page

Incident Report

As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts. Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.” We are working to resolve this issue. Check this page for updates.

Components affected

UBC Other - Okanagan UBC Other - Vancouver

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/20/2026 07:06PM

This incident has been resolved.

MONITORING 3 months ago - at 01/09/2026 11:03PM

ODMT performance has improved, and documents have been generated successfully. The ISC is continuing to monitor this issue.

INVESTIGATING 3 months ago - at 01/07/2026 09:40PM

As of Friday, January 2, there have been intermittent system performance issues with the Official Document Management Tool (ODMT), which are causing students and staff to get an error when trying to generate letters and transcripts.

Some users are receiving an error message of “Error Evaluating UI Expression” or “This student number does not exist, please confirm that the student number entered is correct.”

We are working to resolve this issue. Check this page for updates.

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