Outage in UBC

CWL Authentication Intermittent Login Issues, August 11, 2026, 10:15 PT

Resolved Minor

August 11, 2026 - Started 17 days ago - Lasted about 7 hours
Official incident page

Incident Report

Users are currently experiencing authentication issue when logging in to UBC Services. The issue is being investigated.

Components affected

UBC Other - Okanagan UBC Other - Vancouver

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 08/12/2026 12:01AM

This incident has been resolved.

MONITORING 17 days ago - at 08/11/2026 09:09PM

The authentication issues have been resolved. UBC IT technicians are closely monitoring services.

MONITORING 17 days ago - at 08/11/2026 07:36PM

Further authentication issues have been identified and are impacting some services across campus. Users experiencing issues can clear their browser's cookies and cache, and try logging in again.

UBC IT technicians are continuing to investigate the issue.

MONITORING 17 days ago - at 08/11/2026 05:49PM

INVESTIGATING 17 days ago - at 08/11/2026 05:37PM

Authentication services have been restored.
UBC IT technicians will continue to monitor services closely.
The next update will be at 12:30pm

INVESTIGATING 17 days ago - at 08/11/2026 05:34PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 08/11/2026 05:15PM

Users are currently experiencing authentication issue when logging in to UBC Services. The issue is being investigated.

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